Messages, check-ins and notes
Keeping in touch, and private notes for your team.
Messages
Each client has a Messages tab on their profile. Messages appear live. If they're not read within five minutes, the other person gets an email saying there's a message (never what it says). On a computer, Enter sends and Shift+Enter starts a new line.
Messages aren't for emergencies. For anything urgent or medical, clients should call 999 or NHS 111.
Check-ins
Tap Send a check-in. The client is asked how training, sleep and stress have been (1 to 5), anything sore, anything else for you, and one question of your own. They're emailed, and answer in the app. One check-in can be waiting at a time.
Coach notes
The Notes tab is for your team only: clients never see notes in the app. Keep them factual, as they could be included if a client formally asks for a copy of their data.
Still stuck? Email [email protected].